Calgary Sinks Direct will accept returns of unwanted product within 30 days of the original date of purchase. Prior to return, you must contact Calgary Sinks Direct at 403-620-8381 to arrange the return. The product must be returned undamaged, unused condition with original packaging and accessories included. If the product has been installed, it cannot be returned. If the product is defective, we will first attempt to find an onsite fix or send replacement parts. If the fix cannot be done on site, we will take back the product, fix it and return it at no cost to the customer. All returned items are subject to inspection before a credit will be issued. All returned items will be subject to a 20% re-stocking fee. All shipping charges are non-refundable and you will be responsible for any return shipping charges.